Salesforce's platform for deploying autonomous agents across CRM workflows.
Category: Enterprise Platforms · Type: Enterprise agent platform (CRM) · Website: https://www.salesforce.com/agentforce/
Overview
Agentforce is Salesforce's framework for building and running AI agents grounded in CRM data via its Data Cloud, with guardrails, actions, and topics. Agents handle service, sales, and marketing tasks directly inside the Salesforce platform. Since late 2025 the suite has been marketed as 'Agentforce 360,' but the Agentforce name and capabilities remain.
Key Features
- Agent Builder grounded in CRM + Data Cloud
- Prebuilt service/sales/marketing agents
- Actions, topics, and guardrails
- Native to the Salesforce platform
Role in the Agentic AI Stack
Brings agents to the CRM system of record; the Salesforce counterpart to MS Copilot Studio.
Part of Agentic AI Landscape → Enterprise Platforms